Scott Barstow

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Bandwidth.com provides options for securing the best deals on Internet connectivity. It has sold Internet connectivity of all types and speeds from a wide selection of national service providers to thousands of homes and businesses since 1999. The company's quote service provides up-to-date prices from top providers nationwide. It was logical that the company would also look to the Internet for the best way to boost the performance of its growing customer service operation. Bandwidth built an application to verify customer address data before a quote is provided. The result: accurate quotes provided in seconds for customers. The Problem with Customer-Input Data After introducing an Internet-based service procurement application in January 2003, we soon realized we needed a swifter and more efficient way to cleanse and validate the information that customers were enter... (more)